Shipping policy

All orders are usually processed within 2 to 5 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Apart from order processing times, it is important to note that any other delays outside of our control may affect the delivery time in which our customers receive their orders. Such delays could be due to high volumes of orders in particular time periods as well as postal service delays. 

Domestic Delivery Rates and Estimates

For simple flat delivery rate: We offer FREE deliveries within the UK.

International Shipping

If you are based outside the UK, please contact us at: info@officialtaigapro.com as we may be able to arrange a custom delivery option and price for you, based on your location. Please note: that all custom fees and taxes, such as VAT, export, import and duty taxes (if required) will be the sole responsibility of the customer to pay on arrival of their package to their destination country. This is because we at Taiga Pro currently do not cover these costs, nor are we responsible for these fees. so we recommend international customer to consider these fees before placing orders.  

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at: info@officialtaigapro.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for returns. 

In the event that your order arrives damaged in any way, please email us as soon as possible at: info@officialtaigapro.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Please refer to our "Refund policy" page for a detailed explanation of how we treat returns. 

If you have any further questions, please don't hesitate to contact us at: info@officialtaigapro.com.